S5bet handles your data with the same level of care you would expect from any serious financial service. Here we explain what we collect, why we need it, how we store it, and what your rights are as a data subject — all in compliance with the LGPD.
This Privacy Policy describes how s5bet collects, uses, stores, and protects the personal data of users of the platform available at s5bet.best. By creating an account or continuing to use the services of s5bet, you confirm that you have read and understood this policy. It was drafted in compliance with Brazil's General Data Protection Law (LGPD — Law No. 13,709/2018) and other applicable regulations governing the Brazilian market.
The controller of the personal data collected by the platform is s5bet, operator of the sports betting and casino platform available at s5bet.best. The s5bet is the entity that determines the purposes and means of processing your personal data, in accordance with the terms of this policy.
To exercise any right described in this document or to submit privacy-related inquiries, please contact us at suporte@s5bet.best or via the live chat available on the platform 24 hours a day, 7 days a week.
A s5bet collects only the data necessary to operate the platform and meet applicable legal obligations. Data is collected at different points during your interaction with the platform:
| Category | Data Collected | When |
|---|---|---|
| Registration | Full name, CPF, date of birth, email, mobile number, address | Registration |
| Verification (KYC) | Government-issued ID (RG or CNH), proof of address, selfie with document | Verification |
| Payments | Pix key, card details (tokenized), deposit and withdrawal history | Transactions |
| Bets | Betting history, markets wagered, amounts, outcomes | Use |
| Access | IP address, device type, operating system, browser, access time | Automatic |
| Communication | Messages sent to support, reviews, feedback about the platform | Support |
| Cookies | Browsing preferences, login session, platform performance data | Automatic |
A s5bet does not collect unnecessary sensitive data — such as biometrics, health information, or religious beliefs — except where strictly required by a specific legal obligation. Credit and debit card data is tokenized by the payment processor and never stored in full on the servers of s5bet.
Each piece of data collected by s5bet has a specific, declared purpose. We do not use data for purposes other than those listed below without your explicit consent:
As required by the LGPD, all personal data processing carried out by s5bet is grounded in a specific legal basis. The main bases used are:
When processing is based on consent, the s5bet will request your consent in a clear and specific manner, without tying it to the use of any other platform services.
A s5bet shares personal data only in the situations below, always respecting the original purpose of collection and entering into data processing agreements with all partners:
International transfers: Some of s5bet's technical service providers may process data on servers located outside Brazil. In such cases, s5bet ensures that the transfer is carried out with an adequate level of protection, through standard contractual clauses or equivalent certifications as required by the LGPD.
A s5bet adopts technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or improper disclosure. The main safeguards in place include:
In the event of a security incident that may affect your personal data, the s5bet will notify the National Data Protection Authority (ANPD) and affected users within the deadlines set out in the LGPD.
A s5bet uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files stored in your browser or device. We use the following categories:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies may limit some personalization features, but will not affect your ability to bet or complete transactions on the s5bet.
The platform s5bet is intended exclusively for individuals aged 18 and over. We do not knowingly collect, process, or store personal data from anyone under 18.
If we determine that an account was created by a minor, the account will be closed immediately and all associated data will be deleted. Any existing balance will be returned to the original payment method used for the deposit, following identity verification.
If you suspect that a minor has accessed or used the s5bet, please contact our support team immediately via live chat or by emailing suporte@s5bet.best. We take this matter with the utmost seriousness.
Minor protection: s5bet verifies age during registration and may request additional documents if there is reason to believe the user is under 18. Minors accessing the platform is a violation of the Terms and Conditions and may be reported to the relevant authorities.
The LGPD grants you, as the holder of the personal data processed by s5bet, a set of rights that can be exercised at any time. See each one below:
To exercise any of these rights, contact us via live chat or by email at suporte@s5bet.best with the subject line "Privacy — [Right you wish to exercise]". The s5bet will respond within 15 calendar days, as required by the LGPD. In complex cases, this deadline may be extended by an additional 15 days, with prior notice.
A s5bet retains your personal data only for as long as necessary for the stated purposes, in accordance with the minimum retention periods required by Brazilian law:
Once retention periods have expired, data is anonymized or securely deleted from the systems of s5bet, with no possibility of recovery. Anonymized data — which can no longer be used to identify you — may be retained indefinitely for statistical purposes and platform improvement.
A s5bet may update this Privacy Policy periodically to reflect changes in legislation, data processing practices, or the services offered. Any material change will be communicated at least 7 days in advance by email to registered users and via a prominent notice on the platform.
The most current version of this policy will always be available on this page, with the date of the last update clearly indicated at the top. Previous versions may be requested through support for reference or verification purposes.
Continued use of the s5bet after any changes to this policy take effect constitutes acceptance of the new terms. If you disagree with the changes, you may close your account before the effective date as described in the Terms and Conditions available at Terms and Conditions.
For any questions regarding the processing of your personal data by s5bet — questions, rights exercise requests, complaints, or feedback about this policy — use the channels below:
You also have the right to file a complaint directly with the Autoridade Nacional de Proteção de Dados (ANPD), the Brazilian regulatory body responsible for enforcing LGPD compliance, if you believe that s5bet did not adequately address your request.
Six concrete practices that define s5bet's data protection standard for every Brazilian user.
The most common questions from s5bet users about data protection and the LGPD.
Use whichever channel works best for you — we give the same level of care across all of them.
Available 24/7. Response in under 2 minutes. Ideal for quick questions about how your data is used.
For formal requests to exercise LGPD rights. Please use the subject line "Privacy — DPO".
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